Problems with the Zoom application

2021-06-09
Problems with the Zoom application

Zoom, especially in the age of learning and remote work, has become one of the most popular videoconferencing tools. Its popularity is mainly due to the free, although basic version and ease of use. However, it is not without its problems. Here is an overview of the 6 most common and how to solve them.

1. Camera or sound does not work:

This is the most common problem: You joined a meeting, but you cannot hear or see its participants. Typically, this issue is caused by closing the window before signing in to the meeting. Next time, press the blue Connect to Computer Audio button. You may also have muted your microphone by accident. Just click on the microphone icon if it is crossed out. It's even easier to just hit the spacebar. This also applies to the camera. It may be turned off by default as soon as you join a meeting, so then click its icon on the taskbar. If, however, an error message is displayed, the problem is with the computer settings. Then go to the camera settings and make sure that the switch to allow applications to access the camera is turned on.

2. Share photos and videos:

Have you joined a meeting and you have shared some photos and videos without your will? If so, then unfortunately you are not alone. The problem is so big that it even got its own name - zoombombing. To prevent this from happening, always update the zoom to the latest version. New security measures are implemented to prevent this from happening. Among other things, in addition to the meeting ID, Zoom also needs a password. The participants are initially placed in the waiting room, and only the host admits them. Also, be sure not to post your meeting ID publicly. This is all about preventing unwanted people from joining the meeting. After all invitees have joined, it is a good idea to block the meeting. The host also always has the option of removing uninvited guests.

3. Missing Features:

If you are missing some of the features normally available to Zoom users, it probably means that you joined the meeting via a browser and not a dedicated application. The web version is quite limited and hence the problems. Occasionally it may not be able to establish a connection at all. It is best to download the app and enjoy the full functionality.

4. Background noise:

The noise during the Zoom meeting may be due to the fact that not all participants have muted microphones and thus transmit their home sounds. Ideally, only the speaker should have the microphone currently on. The host can mute all participants at the entrance - by default, everyone will have a muted microphone. To do this, go to Participants, then select More and Mute participants at the entrance. You can also select Mute all if participants will unlock their microphones and disturb others.

5. Activation e-mail has not been delivered:

You must receive an e-mail to activate your Zoom account. If it hasn't come to you, you don't need to worry. Sometimes the duration of sending these messages can be as long as 30 minutes. If your account is managed by your company and you do not receive an activation message after this time, ask your administrator to whitelist the address no-reply@zoom.com along with the following IP addresses: 198.2.179.123, 198.2.179.168, 198.2.179.86. Also check if the message just ended up in spam.

6. Limits and Restrictions:

The free version of Zoom has a lot, but it has some limitations. First of all, group meetings can last up to 40 minutes. After this time is exceeded, the system will log out all participants. It also cannot record in the cloud. Meetings can only be recorded on your hard drive, from where they should be forwarded. In the free version, a meeting on Zoom can be used by 100 people at the same time, and it does not include a reporting dashboard and access to the administration panel, allowing you to turn on and off certain functions. These problems can only be overcome by choosing the paid version.

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